Terms & Conditions

Pandora Books is a Haven Books Ltd company, registered company number 06439890. The registered office address is; Haven Books Ltd Oldmedow Road, Hardwick Industrial Estate, Kings Lynn, Norfolk, PE30 4JJ.

Haven Books Ltd is registered for VAT purposes and the registration number is 25939973.

The supply and sale of Goods and services by Pandora Books is subject to the following standard Terms and Conditions:


In these terms and conditions "The Company" means Pandora Books. "Goods" mean the Goods covered by our invoice or order and "The Customer" means the person(s) or establishment shown on the invoice order as being liable to pay for the Goods.

Payment & Prices

Prices are as stated on the www.pandorabooks.co.uk website and are quoted in UK Sterling.

Credit card payments will be authorised and claimed via the secure SecPay system (PayPoint). Payments made by credit or debit card at www.pandorabooks.co.uk will appear as 'Haven Books' on bank and credit card statements.   

For orders placed using a Purchase Order reference, payment is required 14 days from receipt of invoice.

The Company reserves the right to charge interest on overdue amounts accruing on a daily basis from the date the payment is due until the date on which payment is received as cleared funds. The rate of interest charged will be equal to 4% above the prevailing Barclays Bank PLC base rate.

Invoice payments may be made by cheque to - Pandora Books

Whilst we make every effort to hold prices, we reserve the right to amend them without notice. Pandora Books reserves the right to substitute component parts of collections with books of equal value and subject/ genre relevance without prior notification.

VAT Registration Numbers

Pandora Books is a division of Haven Books Ltd and is registered for VAT purposes. This registration number is clearly noted on invoices issued where applicable.

For further clarity, the VAT number for Haven Books Ltd is - 925939973 


Ownership of the Goods will remain with The Company until payment has been received in full, for all debts owing by The Customer to The Company, in cash or cleared funds.

The Customer will ensure that the Goods are securely stored, protected from damage and insured. Until such time as payment is made, The Customer will hold all Goods supplied as agent for The Company.

Where payment for the Goods remains outstanding beyond the due date, The Company shall have the right to enter upon any premises of The Customer where the Goods may be found, for the purpose of recovering possession of the Goods. The Customer agrees to pay The Company all costs of repossession.


The Customer must notify The Company, in writing, within 7 working days of receipt of Goods if it intends to return Goods that have been wrongly supplied or delivered in a faulty condition.

The Company will provide The Customer with a Returns Authorisation number, which must be quoted by The Customer on its Returns documentation. Credits will not be issued for unauthorised returns.

Upon receiving the returned goods, The Company will check the items returned against the Returns Authorisation detail and will issue a Credit Note for all faulty goods and all items wrongly delivered which have been returned in their original, unpacked condition. We reserve the right not to issue a credit for items that have been used or damaged by The Customer.

The Company does not supply goods on approval or inspection without prior discussion and arrangement with an agent of the company.


UK Delivery Charges: We offer Free UK delivery on all orders over £25, orders under £25 will incur a delivery charge of £2.95.

The Company will use its best endeavours to supply Goods within 5 working days. However, The Company shall not be liable for any loss whatsoever suffered or caused through late delivery or non-delivery.

All orders will be supplied carriage-paid to the delivery address shown on the face of the invoice.* Risk of loss and/or damage (but not title) to Goods supplied by The Company will pass to The Customer upon receipt of delivery.

The Customer must make notification of short or over deliveries to The Company, in writing, within 7 working days of receipt of Goods. The Company will not issue credits for any claims of short deliveries or accept returns of over deliveries which are notified to The Company outside this period.* NB: Free delivery applies to UK mainland, Northern Ireland and Scottish Islands, please contact us for a quote if you need delivery outside these areas. 

Website Promotional & Voucher Code Redemption

Promotional and Voucher codes must be used before the stated expiry date. Promotional/ Voucher codes applicable to a promotion are valid for one use only, unless otherwise stated. Offers are valid only at www.pandorabooks.co.uk and not via telephone, fax or catalogue or any other means of ordering from Pandora Books unless explicitly stated. Promotional and Voucher codes are not available for use when ordering via an 'Agent'. We reserve the right to withdraw offers at any time. Offers are made subject to availability. Only one voucher code can be used per order. Multiple voucher redemption against a single order is not permitted. Pandora Books reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order. In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code. In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Pandora Books reserves the right to deduct the value of the offer from the refund. In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.

Redemption codes should be entered at the checkout where the applicable discount will be applied or in the event of ordering by other methods when applicable the code must be clearly stated at the time of ordering.

Clearance & Sale Books & Book Collections

Clearance & Sale items are subject to availability as listed on www.pandorabooks.co.uk unless otherwise stated. Clearance and sale items are exempt from the free plastic jackets and free stickers offers. We reserve the right to withdraw clearance or sale offers at any time and clearance or sale offers are subject to availability.

Pandora Books World Book Day Offer Terms & Conditions of Sale

The Pandora Books World Book Day promotion is valid for UK based schools only • The promotion is valid on the 7th March 2019 only • The Pandora Books World Book Day promotion is an independent promotion and we are unable to accept the official World Book Day £1 tokens • The Pandora Books World Book Day promotion is an online promotion only and orders must be placed via pandorabooks.co.uk. Orders for the Pandora Books World Book Day promotion will not be accepted via telephone, fax or post. • The Pandora Books World Book Day promotion is limited to the selected titles listed on pandorabooks.co.uk and no additional discount will be applied or permitted to titles included in the Pandora Books World Book Day promotion • Surprise Titles: We are unable to confirm which titles you will receive if you order any of our surprise selections. If you order multiple surprise titles of the same type, we will endeavour to send you unique titles, however on larger orders there may be duplicates. • Titles included in the Pandora Books World Book Day promotion will not be covered in plastic jackets • Returns will only be accepted for damaged items only • We reserve the right to change or cancel the promotion at any time.

Retweet, Comment & Follow Competitions on Twitter

To be in with a chance to win the advertised prize participants need to ‘retweet’ the tweet, leave a comment with the competition hashtag and follow @PandoraBooksUK. Entrants must be aged 18 or over. All entries must be within the period of Thursday 21th March and Thursday 4th April 2019. This competition is open to UK residents only. Only one entry per person will be entered, anyone found to use multiple accounts to enter will be ineligible. By entering, the participant agrees to be bound by these Terms and Conditions. The winner will be selected at random from all entries received. The winner will be notified via Twitter. The prize is not transferable and no cash alternative is available. Details of the winner will be available four weeks after the draw dates by sending an SAE to Pandora Books, Oldmedow Road, Hardwick Industrial Estate, King's Lynn, Norfolk, PE30 4JJ. As the promoter, we reserve the right to withdraw this offer or amend these Terms and Conditions at any time without notice. In the event of any dispute regarding the Terms and Conditions, the conduct, results and any other matters relating to this prize draw, the decision of Pandora Books as the promoter shall be final and no correspondence or discussion shall be entered into.