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Terms & Conditions

The supply and sale of Goods and services by Pandora Books are subject to the following standard Terms and Conditions:


In these terms and conditions "The Company" means Pandora Books. "Goods" mean the Goods covered by our invoice or order and "The Customer" means the person(s) or establishment shown on the invoice order as being liable to pay for the Goods.

Payment & Prices

Prices are as stated on the www.pandorabooks.co.uk website and are quoted in UK Sterling.

Credit card payments will be authorised and claimed via the secure SecPay system (Paypoint). Payments made by credit or debit card at www.pandorabooks.co.uk will appear as 'Haven Books' on bank and credit card statements.   

For orders placed using a Purchase Order reference, payment is required 14 days from receipt of invoice.

The Company reserves the right to charge interest on overdue amounts accruing on a daily basis from the date the payment is due until the date on which payment is received as cleared funds. The rate of interest charged will be equal to 4% above the prevailing Barclays Bank PLC base rate.

Invoice payments may be made by cheque to - Pandora Books

Whilst we make every effort to hold prices, we reserve the right to amend them without notice. Pandora Books reserves the right to substitute component parts of collections with books of equal value and subject/ gendre relevance without prior notification.

VAT Registration Numbers

Pandora Books is a divison of Haven Books Ltd and is registered for VAT purposes. This registration number is clearly noted on invoices issued where applicable.

For further clarity the VAT number for Haven Books Ltd is- 925939973 


Ownership of the Goods will remain with The Company until payment has been received in full, for all debts owing by The Customer to The Company, in cash or cleared funds.

The Customer will ensure that the Goods are securely stored, protected from damage and insured. Until such time as payment is made, The Customer will hold all Goods supplied as agent for The Company.

Where payment for the Goods remains outstanding beyond the due date, The Company shall have the right to enter upon any premises of The Customer where the Goods may be found, for the purpose of recovering possession of the Goods. The Customer agrees to pay The Company all costs of repossession.


The Customer must notify The Company, in writing, within 7 working days of receipt of Goods if it intends to return Goods that have been wrongly supplied or delivered in a faulty condition.

The Company will provide The Customer with a Returns Authorisation number, which must be quoted by The Customer on its Returns documentation. Credits will not be issued for unauthorised returns.

Upon receiving the returned goods, The Company will check the items returned against the Returns Authorisation detail and will issue a Credit Note for all faulty goods and all items wrongly delivered which have been returned in their original, unpacked condition. We reserve the right not to issue a credit for items that have been used or damaged by The Customer.

The Company does not supply goods on approval or inspection without prior discussion and arrangement with an agent of the company.


The Company will use its best endeavours to supply Goods within 5 working days. However, The Company shall not be liable for any loss whatsoever suffered or caused through late delivery or non-delivery.

All orders will be supplied carriage-paid to the delivery address shown on the face of the invoice.* Risk of loss and/or damage (but not title) to Goods supplied by The Company will pass to The Customer upon receipt of delivery.

The Customer must make notification of short or over deliveries to The Company, in writing, within 7 working days of receipt of Goods. The Company will not issue credits for any claims of short deliveries or accept returns of over deliveries which are notified to The Company outside this period.* NB: Free delivery applies to UK mainland, Northern Ireland and Scottish Islands, please contact us for a quote if you need delivery outside these areas. 

Website Promotional and Voucher Code Redemption

Promotional and Voucher codes must be used before the stated expiry date. Promotional/ Voucher codes applicable to a promotion are valid for one use only, unless otherwise stated. Offers are valid only at www.pandorabooks.co.uk and not via telephone, fax or catalogue,or any other means of ordering from Pandora Books unless explicitly stated. Promotional and Voucher codes are not available for use when ordering via an 'Agent'.  We reserve the right to withdraw offers at any time. Offers are made subject to availability. Only one voucher code can be used per order. Multiple voucher redemption against a single order is not permitted. 

Redemption codes should be entered at the checkout where applicable discount will be applied or in the event of ordering by other methods when applicable the code must be clearly stated at time of order.


Christmas Voucher Offer - CHMAS10

This offer Offer allows for 10% discount using the offer code CHMAS10 until 24th December 2017 @ 5pm.

Code can be used on line at checkout or on orders placed by other means. Code cannot be used against any of our Scheme Shop products or BAnded Essentilas - Stickers & Book Band Boxes. The code cannot be used in conjunction with any other offer or with any other negotiated discount. Offer can be used when placing orders via sales agents retained by Haven Books Group but does not apply to orders received by other trade resellers.