Terms & Conditions
The supply and sale of Goods and services by Pandora Books are subject to the following standard Terms and Conditions:
General
In these terms and conditions "The Company" means Pandora Books. "Goods" mean the Goods covered by our invoice or order and "The Customer" means the person(s) or establishment shown on the invoice order as being liable to pay for the Goods.
Payment & Prices
Prices are as stated on the www.pandorabooks.co.uk website.
Credit card payments will be authorised and claimed via the secure Google Checkout system. Payments made by credit or debit card at www.pandorabooks.co.uk will appear as 'Haven Books' on bank and credit card statements.
For orders placed using a Purchase Order reference, payment is required 14 days from receipt of invoice.
The Company reserves the right to charge interest on overdue amounts accruing on a daily basis from the date the payment is due until the date on which payment is received as cleared funds. The rate of interest charged will be equal to 4% above the prevailing Barclays Bank PLC base rate.
Invoice payments may be made by cheque to - Pandora Books
Whilst we make every effort to hold prices, we reserve the right to amend them without notice.
Title
Ownership of the Goods will remain with The Company until payment has been received in full, for all debts owing by The Customer to The Company, in cash or cleared funds.
The Customer will ensure that the Goods are securely stored, protected from damage and insured. Until such time as payment is made, The Customer will hold all Goods supplied as agent for The Company.
Where payment for the Goods remains outstanding beyond the due date, The Company shall have the right to enter upon any premises of The Customer where the Goods may be found, for the purpose of recovering possession of the Goods. The Customer agrees to pay The Company all costs of repossession.
Returns
The Customer must notify The Company, in writing, within 7 working days of receipt of Goods if it intends to return Goods that have been wrongly supplied or delivered in a faulty condition.
The Company will provide The Customer with a Returns Authorisation number, which must be quoted by The Customer on its Returns documentation. Credits will not be issued for unauthorised returns.
Upon receiving the returned goods, The Company will check the items returned against the Returns Authorisation detail and will issue a Credit Note for all faulty goods and all items wrongly delivered which have been returned in their original, unpacked condition. We reserve the right not to issue a credit for items that have been used or damaged by The Customer.
The Company does not supply goods on approval or inspection.
Delivery
The Company will use its best endeavours to supply Goods within 5 working days. However, The Company shall not be liable for any loss whatsoever suffered or caused through late delivery or non-delivery.
All orders will be supplied carriage-paid to the delivery address shown on the face of the invoice. Risk of loss and/or damage (but not title) to Goods supplied by The Company will pass to The Customer upon receipt of delivery.
The Customer must make notification of short or over deliveries to The Company, in writing, within 7 working days of receipt of Goods. The Company will not issue credits for any claims of short deliveries or accept returns of over deliveries which are notified to The Company outside this period.
Free delivery applies to UK mainland, Northern Ireland and Scottish Islands, please contact us for a quote if you need delivery outside these areas.
The Pandora Books Promise
We’ll save you time – by researching the best books and putting them together in affordable book collections
We’ll save you money – by making sure the combination of titles in each of our book collections gives you the very best value, with generous discounts on published prices
We’ll support your teaching – by choosing the best books from leading publishers that fulfil the requirements of the National Curriculum and National Literacy Strategy
We’ll keep your books safe – by covering every primary paperback with sturdy plastic covers for FREE to prolong its life
We’ll keep you up to date – by refreshing our book collections throughout the year with important new titles