Returns Procedure
If you wish to return your books to us, please notify us, in writing, within 7 working days of receipt of your order, stating the reason why you wish to return them.
We will provide you with a Returns Authorisation number, which you must quote on all Returns documentation. Credits will not be issued for unauthorised returns.
Upon receiving the returned goods, we will check the items returned against the Returns Authorisation detail, and in the case of faulty goods, we will issue a Credit Note, and will refund any items wrongly delivered which have been returned in their original,unpacked condition.
We reserve the right not to issue a credit for items that have been used or damaged by The Customer.
Please note, books featured on the website are not available for approval or inspection.
If you would like to see books on approval, please contact us and we will put you in touch with one of our sister companies.
The Pandora Books Promise
We’ll save you time – by researching the best books and putting them together in affordable book collections
We’ll save you money – by making sure the combination of titles in each of our book collections gives you the very best value, with generous discounts on published prices
We’ll support your teaching – by choosing the best books from leading publishers that fulfil the requirements of the National Curriculum and National Literacy Strategy
We’ll keep your books safe – by covering every primary paperback with sturdy plastic covers for FREE to prolong its life
We’ll keep you up to date – by refreshing our book collections throughout the year with important new titles